Refund Policy

Deposit, Cancellation and Refund Policy

Our policy for accepting deposits, cancellations and processing refunds is as follows:

1/ After the hire has commenced then as per the Terms and Conditions of Hire (the Rental Agreement). The following also applies and is to be read in conjunction with the Terms and Conditions of Hire and is detailed fully below:
(a) In the event of an accident there is NO OBLIGATION to either supply another vehicle or provide a refund for the balance of the hire term. Providing a replacement vehicle is entirely at the branches discretion, But if the accident is not the hirers or nominated drivers fault then we may provide a replacement (subject to bookings), again this is at our discretion.
(b) In the event that the hirer wishes to terminate early. There is NO OBLIIGATION to provide a refund for the balance of the hire period. However a refund may be provided in the event of "extenuating circumstances or on compassionate grounds".

2/ If a deposit (see deposit criteria at 5/ & 6/ below) has been taken, then the following will apply:
(a) Cancellation within seven (7) days of the hire commencing, NO REFUND.
(b) Cancellation prior to seven (7) days of the hire commencing, A REFUND (less 3 %) of the deposit.
The only EXCEPTION is that within (a) a full (less 3%) or partial (less 3%) refund may be granted solely at the branches discretion BUT ONLY in the event of "extenuating circumstances or on compassionate grounds".

3/ Cancellation advice MUST be received by us in writing (includes emails). A response WILL be sent to you confirming cancellation of the hire and where applicable details of any charges made under this policy.

4/ In the event of a "No-Show" following a confirmed booking being made and taken without a deposit being taken, then the equivalent of 10% of the total estimated hire value (+GST) may be taken or One Days hire value (+GST), whichever is the greater amount.

5/ All Car Bookings: A deposit of 10% of the total estimated hire value (including GST) or a minimum of One Days hire (including GST), which ever is the greater amount, Will be taken on all Car Bookings.

6/ Van and Mini-Coach Bookings:
A deposit of 10% (ten percent) of the total estimated hire value (including GST) or a minimum of $100.00 (including GST), which ever is the greater amount, WILL be taken on all Van and Mini-Coach Bookings.

The refund policy applies to all these deposits.